PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thelordlabel.com (the website).

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


PERSONAL INFORMATION THAT WE COLLECT

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the wesbite, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically collected information as “Device Information”.

The following technologies are those that we use to collect Device Information:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.

Additionally when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information, including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.


HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to complete any orders placed through the website, including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.

Additionally, we use this Order Information to:

Communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud, in particular, your IP address, and more generally to improve and optimise our website, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store, you can read more about how Wix uses your Personal Information here https://www.wix.com/about/privacy

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter the websites data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We reserve the right to update and make changes to this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy policy, if you have queries or concerns, or if you would like to make a complaint, please contact us by email at charlotte@thelordlabel.com